Booking Terms - Amazing Borneo Tours

The services provided and the respective responsibilities and liabilities are outlined and governed by these TERMS AND CONDITIONS.

The online submission of the booking request form or via email shall be deemed to constitute the acceptance of the Booking Terms and Conditions and Payment Methods by the Client and shall be an undertaking that he has the authority to act for and on behalf of the persons named on the Booking Request Form for the travel and tour services. For purposes of these Booking Terms and Conditions, “Client” hereby referred to the named persons in the Booking Request Form including any travelling companions.

All general and collateral agreements or special requests of the client must be recorded in a written form and are deemed to be officially agreed upon only after their being included in the booking confirmation and client invoice.

MODES OF PAYMENT

The default tour prices are quoted in Ringgit Malaysia (MYR). We accept payment by credit cards, cash, cheques and interbank funds transfers.

Online Banking & Telegraphic Transfer (TT)

For all telegraphic transfers, all local & overseas bank charges are to be borne by client/sender. Please select “OUR” option in your bank application form which means you pay all transfer charges and we will receive your payment in full.

We accept the following currency; Ringgit Malaysia (MYR), Singapore Dollars (SGD), US Dollars (USD), Korean Won ₩ (KRW) and Thai Baht ‎฿ (‎THB). The conversion rate is based on a standard business rate determined by Amazing Borneo Tours. Please bank-in or TT to our appointed company bank account(s) and fax/email us the bank-in (TT) slip for our reference. Credit card payments (VISA or MASTERCARD only) can be processed via a secured payment web link sent to your email address.

Payment via bank-in/telegraphic transfer to our Malaysian bank account in Malaysian Ringgit (MYR).
Payment via bank-in/telegraphic transfer to our Singapore bank account in Singapore Dollar (SGD).
Payment via bank-in/telegraphic transfer to our Malaysian USD bank account in United States Dollar (USD). An additional USD 25 payment processing fee per transaction applies.

Credit Card

Online or physical card payment via VISA/MASTER credit card in Malaysian Ringgit (MYR) only. A 3% convenience fee applies.

Credit Card Instalment Plan (Malaysian Banks Only)

Payment via Instalment Plan (Maybank or Hong Leong Credit Card, issued in Malaysia).

Credit card holders of Maybank or Hong Leong (issued in Malaysia) will be eligible for instalment plans. Please refer to the following table for the relevant bank charges. Terms & Conditions apply.

Installment Term	Bank Charges
6 Months	5%
12 Months	5%
18 Months	7%
24 Months	7%

RESERVATIONS DEPOSIT & PAYMENT TERMS

FOR ALL TOUR BOOKINGS

A 40% deposit is required upon booking confirmation, and the balance of 60% must be paid 45 days prior to tour commencement. For last-minute reservations made within 45 days prior to the tour, 100% full payment is required for immediate confirmation. Reservations for accommodation, tours, and other bookings can only be held for 3-5 days (unless otherwise stated) from the date of the client invoice.

FOR MOUNT KINABALU CLIMB BOOKINGS

Reservation can only be held for 2-3 days (unless otherwise stated) from the date of issue of client invoice.

Advance Reservations (Bookings made more than 45 days in advance of tour date)
- For standard climb packages, a 50% deposit is required to secure the booking, with the balance due 45 days prior to the tour.
- For Via Ferrata packages, a 70% deposit is required to secure the booking, with the balance due 45 days prior to the tour.
Last Minute Reservations (Bookings made within 45 days of tour date)
- For last-minute reservations made within 45 days of the tour, 100% full payment is necessary to secure the booking.

Failure to comply with this may result in an automatic cancellation of your reservation and the release of your climb slots / accommodation / tours / all other bookings to others in the queue system without prior notice. All bookings are subject to availability at the time of booking.

FOR TRAVEL FAIR EXHIBITION PACKAGES BOOKING

For packages booked during travel fairs or exhibitions, full or remaining payment must be settled upon confirmation of your travel commencement date and receipt of our booking confirmation.

FULL PAYMENT IS REQUIRED FOR PURCHASE OF AIRFARES.

AMENDMENT

Amendment to non-climb-related bookings after payment is made will be charged at a minimum of MYR50 per service amendment per person, in addition to any charges as levied by the airlines, hotels, climb operators or service providers concerned. Amendment to climb-related bookings after payment is made requires valid proof (eg. medical letter, Covid test result, flight cancellation) and will be charged at a minimum of MYR150 per service amendment per person.

A transfer to another package less than 30 days prior to departure does not constitute an amendment but entails the cancellation of the original booking and is subject to the appropriate cancellation fees stated in the clause of "Cancellation Policy".

* Subject to the approvals by the mountain authorities/accommodation and permit providers

CANCELLATION POLICY

In the event of cancellation of booking by Client, a written notice must be provided. The following cancellation charges must be borne by the Client and the travelling companions as follows:

Number of days between tour commencement and receipt of cancellation notice:

	TERMS
Less than 04 days or No Show	100% of tour cost forfeited
04 to 07 days	95% of tour cost forfeited
08 to 14 days	85% of tour cost forfeited
15 to 29 days	75% of tour cost forfeited
30 days or more	- 40% of tour cost forfeited (all tour bookings) - 50% of tour cost forfeited (standard Mount Kinabalu climb bookings) - 70% of tour cost forfeited (Via Ferrata bookings)

For tour products or individual components supplied by 3rd parties, e.g. Air Tickets, Hotel/Lodge Bookings, etc, cancellation fees under the terms and conditions of the respective 3rd parties shall apply plus a minimum handling charge of MYR50 per service per person.

REFUNDS

There would be no refunds for cancellation after the tour has commenced or for any unused tour services including but not limited to transfer, meals & accommodation, sightseeing or any other services not utilized.

In the event that there is a refund required, the refund will be credited back to you in the same method as your payment. Please note that refunds will take up to 90 - 120 working days to process.

SPECIAL REQUESTS

Amazing Borneo Tour will endeavor to meet your special requests on meals, dietary requirements, private, heated or adjoining rooms, coach seating arrangements and so on, please inform the reservations department during booking. However, such requests are strictly subject to confirmation and availability.

RISK MANAGEMENT

On our adventure tours which include Mount Kinabalu Expedition, the location is in areas where it is less accessible and the events that may occur in such places are less predictable. There will be elements of uncertainty as we are visiting places where the political, cultural and geographical attributes present certain risks, dangers and physical challenges greater than those present in our daily lives. Amazing Borneo Tours put every effort to ensure comfortable travelling of the Client, but the Company seeks mutual understanding that certain parts of the destinations will not have the same facilities, emergency, healthcare and safety services of the same quality level as what the Client may be accustomed to in their own country. Road travel may be uncomfortable or even unreliable at times. Client may possibly encounter power failure, insufficient water and limited food selection in remote areas. It is a fundamental condition that the Client acknowledges that all adventure tours require some flexibility and the most meticulously planned arrangement can go wrong. The day to day itinerary is an indication of what the group should accomplish, but not a contractual obligation. It is understood that the route, schedules, itineraries, amenities and mode of transport may be subject to alteration without prior notice due to local circumstances or events, which may include sickness or mechanical breakdown, flight or rail cancellations, strikes, events emanating from political disputes, entry or border difficulties, climate and other unpredictable or unforeseeable circumstances. Therefore, the Company will make the necessary changes in view of the safety and best interest of the Client. These amendments may be made with or without the consultation of the Client. Nonetheless, the Company will do everything within our control to minimize the effects of the enforced changes. The Company, however, cannot be held responsible for the results of these changes, regardless of how they were caused.

LAND PRICE EXCLUDES

Items not included in the price are generally described in the itinerary and include without limitation: airfares and airport taxes of any nature, both domestic and international; excess baggage charges as imposed by airlines; forwarding of baggage and purchases; passport and visa cost; camera charges; emergency evacuation charges, medical charges for inoculations; room service; all items of personal nature such as medicine, laundry, postage, beverages, photography charges and other personal effects and belongings like clothing, camera; meals not included in itinerary; alcoholic drinks; and telephone/cable/fax/internet charges; baggage, trip cancellation and personal insurance; souvenirs and gratuities to or tips for tour guides, tour leaders, drivers, hotel porters, etc.

TRANSFERS

For airport transfer, please provide the arrival/departure flight details at the time of reservation. Transfer arrangements will not be provided for bookings with missing or inaccurate arrival/departure information and there will be no refund for unused services. Our driver or representative will greet and meet you at the Airport arrival hall (unless otherwise advised) with a placard bearing your good name. Should you be unable to locate our representative or the appointed meeting place, please call the relevant telephone number stated on the voucher before making alternative arrangement. For all land transfers, the ground operator will make the arrangement in advance. Should you need to change the pickup time, please ensure the ground operator is informed at least 24 hours prior to your departure. The change request is subject to seat availability.

SIGHTSEEING TOURS

Unless otherwise specified, tours are conducted in English and provided in air-conditioned tourist coach, minibus or van depending on group size. Mandarin/Malay/Foreign Language speaking guides are available on request. Amazing Borneo Tours shall not be responsible or liable for articles left behind or lost in the vehicles. Pickup times from hotels are approximate and may be subject to traffic conditions. Should the transport be delayed, please call the relevant telephone number as stated on the voucher before making alternative arrangements. Amazing Borneo Tours reserves the right to alter routes, timetables, itineraries and accommodation reserved at short or no notice should conditions beyond our control render it necessary. Should the customers decide not to accept the alternatives, full refund of the amount paid by the customer will be made without further obligation or liability.

TRAVEL DOCUMENTS & VISA

All passports and visas must be valid for at least six (6) months from the date of entry into the country destination. It is Client’s sole responsibility to ensure their proper travel documents. Amazing Borneo Tours will not be liable for any expenses, reimbursements or refund of any tour fare in the event that the Client is refused entry by immigration authorities into the country of destination for any reason whatsoever.

INSURANCE & HEALTH

Client is strongly advised to purchase a comprehensive personal travel insurance policy for the duration of the trip; to cover against Personal Accident, Loss of baggage, Delays, Unexpected alterations to travel arrangements, Cancellation, Act of God, Emergency Medical Evacuation, Infectious diseases, Epidemics, Terrorism etc. Clients must generally be in good health in order to enjoy the tour. It is recommended that all climbers should have themselves medically checked before attempting any mountain climb. It is vital that climbers with pre-existing medical problems or conditions make these known to Amazing Borneo Tours. It is also important that climbers consult their doctors for vaccination and other medical requirements before the trip.

LIMITATION OF LIABILITY

Amazing Borneo Tours shall be exempted from liability for loss, injury or damage to property or personal accidents, delays irregularities or the occurrence beyond our control. Every person participating in any tour organized by Amazing Borneo Tours shall be regarded as carrying his own risk with respect to loss or injury to person or property.

FORCE MAJEURE

Amazing Borneo Tours shall not be liable where the contract is affected by 'force majeure'. In the context of these terms and conditions, 'force majeure' is any event that is beyond the reasonable control of the Company or which are unavoidable by the exercise of due diligence on the Company’s part including but not limited to war, threat of war, riot, civil commotion or strife, hostilities, industrial dispute, natural disaster, fire, acts of God, terrorist activity, nuclear disaster, adverse weather, government action or technical problems with transportation.

POSSIBLE CHANGES

It is possible that due to inclement weather or any other unforeseen circumstances that itinerary or routings could be changed. Arrangements of the similar standard will be substituted, should it occur. However no refunds will be available. Amazing Borneo Tours reserves the right to make changes to travel arrangements at any time without compensation. All prices quoted in the website are correct at the time of publication and are subject to change without notice in the event of unforeseen circumstances such as currency fluctuations, increase in transport costs, hotel rates, government tax etc

CONFIDENTIALITY

Amazing Borneo Tours will safeguard, according to strict standards of security and confidentiality, any information on the Client. The Company limits collection and use of client’s personal particulars/information to the minimum; and for the purpose of completing the transaction as well as facilitating smooth delivery of services. And every effort shall be made to ensure the integrity of the client’s personal particulars and confidential information entrusted to the Company are not compromised. Amazing Borneo Tours also undertakes not to divulge the client’s personal information to any unauthorized third party without prior consent. We shall only use these data to deliver marketing materials related to The Company's services.

CLIENT COMMENTS

Any comments regarding complaint/claims should be lodged in writing with supporting documentation to the Company within 7 days from date of return.

RESPONSIBILITY FOR BELONGINGS

Clients are solely responsible for the safety and security of their personal belongings. In the event that a client accidentally leaves their belongings in our vehicle, they will bear all charges incurred in returning their belongings to their designated location via GRAB EXPRESS or any other suitable courier service. We are not liable for any loss, damage, or theft of their belongings, whether in our vehicle or in transit via the courier service.

WEBSITE CONTENT

The contents displayed in this Site (www.AmazingBorneo.com) can be changed without prior notice and can happen before or in the midst of your tour. We make every effort to ensure all the information displayed is accurate, but Amazing Borneo Tours cannot accept responsibility regarding the inaccuracy of the statements made.

WEBSITE PRICES

All prices stated in this Site are correct at the time of upload and placement; however prices are subject to changes, availability and payment received. Deals and promotions are limited time offer and subject to price changes, availability and full payment. If the prices are increased, you will be advised to either adjust your payments or cancel your bookings if payment has not been received by the due date. Always check with Amazing Borneo for more info and details. Payment and cancellation terms & conditions apply for all bookings.

RESTRICTION ON USE

This Site is provided for your personal, non-commercial use. You may not copy, reproduce, republish, frame, post, upload, distribute, transmit or modify in any way all or any part of the material contained on this Site unless expressly authorized in writing by Amazing Borneo Tours or under any applicable statute. You must not transmit or attempt to transmit any data, code or other material of any kind to this Site that contains a virus or other harmful component.

ACCESS TO THE SITE

Amazing Borneo Tours does not warrant that access to this site will be uninterrupted, or that the services offered on the site will be error-free. We reserve the right to change or discontinue or improve any features on this Site.

LINKS

You acknowledge that the inclusion of links in this website is not intended as an endorsement or recommendation of the linked site or the content of such sites, and Amazing Borneo Tours accepts no liability for loss of any kind arising from the information on any linked site. You should read carefully the privacy policy and terms and conditions that appear on any site linked to AmazingBorneo.com website as Amazing Borneo Tours is not responsible for any practices on linked sites.

LIABILITY

To the fullest extent permitted by law, Amazing Borneo Tours disclaims all liability and responsibility for any direct or indirect loss or damage which may be suffered by you using this Site, or relying on anything contained in or omitted from this Site.

COPYRIGHT

No part of this website may be reproduced, reused, retransmitted, adapted, published, broadcast or distributed for any commercial purpose whatsoever without Amazing Borneo Tour’s prior written permission.

NO WARRANTIES

The Site and all information are provided on an as-is basis without any warranties of any kind. Amazing Borneo Tours disclaims all warranties. The Trade Practices Act and all corresponding state and territory legislation implies and prohibits the exclusions, restriction, and modification of such terms. Except as provided in these terms, all warranties express or implied in any way are excluded. In any event, any liability under any implied warranty is limited to providing you with the goods or service.

SECURITY

Amazing Borneo Tours will take reasonable steps to protect the information on this Site from illegal, harmful or inappropriate use, modification or alteration. To the fullest extent permitted by law, Amazing Borneo Tours disclaims all liability and responsibility for any direct or indirect loss or damage which may be suffered by you as a result of any illegal, harmful or inappropriate use, modification or alteration of this Site.

RELIANCE ON INFORMATION

The information on this Site is provided in good faith, but you should not rely on it without making your own independent assessment of it. Amazing Borneo Tours gives no warranty as to the accuracy, currency, reliability or completeness of any information contained on this Site. The illustrations available on this Site are merely intended for setting the mood for various tours and are not geared to express actual views or opinions.

AMENDMENTS TO TERMS AND CONDITIONS

Amazing Borneo Tours may, without prior notice, amend or modify this disclaimer by posting the revised disclaimer to this Site.

USE OF SITE FROM OUTSIDE MALAYSIA

The information on this Site and the terms and conditions have been prepared in accordance with Malaysia law. If you are residing in or accessing this Site from a country other than Malaysia (‘the User Country') the information and the terms and conditions may not satisfy the laws of the User Country. Should the information and the terms and conditions not satisfy the laws of the User Country, this Site is not intended for your use, and you are not entitled to rely on the information. If you do so, you agree to indemnify Amazing Borneo Tours for any loss or damage, which may be incurred by Amazing Borneo Tours as a consequence.

FEEDBACK, QUESTIONS OR PROBLEMS

Amazing Borneo Tours welcomes any feedback you may have regarding our Site or these terms and conditions. If you have any questions or queries, or if you have any suggestions or problems, please contact us: send an email to marketing@amazingborneo.com

BOOKING TERMS & CONDITIONS